After placing your order, you should receive an order confirmation email with your order details. Please review your email address, shipping address, and order information for accuracy.

Tracking information is usually sent after your order has been processed, packed, and dispatched. Tracking may take a short time to update once the carrier receives the shipment.

Contact support as soon as possible. Changes or cancellations may not be possible once an order has entered processing, packing, or shipment.

Check with household members, neighbors, your local delivery area, and the carrier first. If you still need help, contact support with your order number and tracking details.

Most orders are typically processed within 1–3 business days unless a product page states otherwise or order volume is unusually high.

Standard domestic delivery often takes around 3–7 business days after dispatch. Extended or rural delivery areas may take longer depending on the carrier and destination.

Delays can happen due to carrier volume, holidays, weather, incorrect address information, operational delays, or other shipping disruptions outside Aurora Golds’ control.

Contact support immediately. Address changes may not be possible once an order has entered processing or shipment. Customers are responsible for providing complete and accurate shipping information.

Return requests should be made within 30 days of delivery unless the product page, promotion, or checkout terms state otherwise.

Yes. Please contact support before sending any item back. Unauthorized returns may be delayed, refused, or not accepted.

Refunds are reviewed after the returned item is received and inspected. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post it.

Contact support within 48 hours of delivery with your order number and clear photos of the item and packaging. We will review the issue and provide next steps.

Exchanges may be available depending on product availability and item condition. Contact support with your order details to request assistance.

Aurora Golds focuses on genuine leather goods, handmade jewelry, and artisan products selected for craftsmanship, quality, and authentic presentation.

No. Aurora Golds does not sell counterfeit goods, clones, replicas, or falsely branded products. Our products are genuine, unbranded, and independently sourced.

No. Products sold by Aurora Golds are not presented as major designer brand products. They are unbranded, independently sourced, and selected for their own materials and craftsmanship.

Keep leather away from excessive water, direct heat, harsh chemicals, and prolonged sunlight. Use a soft cloth for gentle cleaning and store leather items in a cool, dry place.

Yes. Aurora Golds aims to support rural artists, leather workers, jewelry makers, and small workshops by helping their products reach a wider audience.