Terms of service

Last Updated: May 8, 2026

Welcome to Aurora Golds. These Terms of Service explain the rules and conditions that apply when you visit our website, browse our store, place an order, or use our services.

1. Overview

This website is operated by AURORA GOODS DTG LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Aurora Golds and AURORA GOODS DTG LLC.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, including any additional policies referenced on this website.

If you do not agree with these Terms of Service, you should not use our website or purchase products from Aurora Golds.

2. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian to use this website.

You agree not to use our products, website, or services for any illegal or unauthorized purpose.

3. Product Information

We make reasonable efforts to display product descriptions, images, colors, sizes, prices, and availability as accurately as possible. However, we do not guarantee that all product information will be completely error-free, current, or complete at all times.

Colors and product appearance may vary slightly due to screen settings, photography, lighting, natural material variations, and handmade or artisan production differences.

4. Authentic Product Statement

Aurora Golds does not sell counterfeit goods, clones, replicas, or falsely branded products.

Products sold by Aurora Golds are not presented as products from major designer brands unless clearly and lawfully stated. Our products are selected for their own craftsmanship, materials, design, and value.

5. Pricing and Availability

Product prices are subject to change without notice. We reserve the right to modify, discontinue, limit, or remove products from the website at any time.

We may limit quantities of any products or services offered. We do not guarantee that any product will remain available after it appears on the website.

6. Orders and Payment

By placing an order, you agree to provide accurate, current, and complete billing, shipping, and contact information.

You agree to promptly update information if needed so we can complete your order and contact you if necessary.

We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, pricing errors, inventory issues, payment problems, or violations of these Terms.

7. Shipping and Delivery

Shipping and delivery timelines are estimates and may vary based on order processing, destination, carrier performance, weather, holidays, customs, or other delays outside our control.

Customers are responsible for providing complete and accurate shipping information at checkout.

Aurora Golds is not responsible for delays or delivery issues caused by incorrect or incomplete address information.

For more information, please review our Shipping Information page.

8. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are subject to our Return & Refund Policy.

Customers must contact support before sending any item back.

Unauthorized returns may be delayed, refused, or not accepted.

Refunds are reviewed after returned items are received and inspected.

For more information, please review our Return & Refund Policy.

9. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or incorrect, customers should contact support as soon as possible with their order number and clear photos of the item and packaging.

We will review the issue and provide next steps based on the order details and product condition.

10. User Conduct

When using this website, you agree not to:

Use the website for unlawful, fraudulent, abusive, or harmful purposes.

Attempt to interfere with the security, function, or operation of the website.

Upload or transmit viruses, malware, spam, or harmful code.

Use our content, images, branding, or website materials without permission.

Provide false, misleading, or incomplete information when placing an order.

11. Intellectual Property

All website content, including text, graphics, images, logos, page designs, product presentation, and branding elements, are owned by or licensed to Aurora Golds unless otherwise stated.

You may not copy, reproduce, distribute, modify, sell, or exploit any part of our website or content without written permission.

12. Third-Party Links and Services

Our website may include links to third-party websites, services, apps, payment processors, shipping providers, or tools.

We are not responsible for the content, policies, security, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

13. Accuracy of Website Information

We reserve the right to correct errors, inaccuracies, or omissions and to change or update information at any time without prior notice, including after an order has been submitted.

We are not obligated to update, amend, or clarify information except as required by applicable law.

14. Limitation of Liability

To the fullest extent permitted by law, Aurora Golds and AURORA GOODS DTG LLC shall not be liable for any indirect, incidental, punitive, special, or consequential damages arising from your use of the website, products, or services.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

15. Disclaimer of Warranties

The website, products, and services are provided “as is” and “as available,” unless otherwise stated.

We do not guarantee that your use of the website will be uninterrupted, secure, timely, or error-free.

Product warranties, if any, will be stated separately on the product page or included documentation.

16. Indemnification

You agree to indemnify and hold harmless Aurora Golds, AURORA GOODS DTG LLC, and our affiliates, employees, contractors, suppliers, and service providers from any claims, damages, losses, liabilities, or expenses arising from your violation of these Terms or your misuse of the website or services.

17. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

Please review our Privacy Policy to understand how customer information may be collected, used, and protected.

18. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates on this page.

It is your responsibility to review this page periodically for changes.

Continued use of our website after changes are posted means you accept the updated Terms of Service.

19. Governing Law

These Terms of Service shall be governed by and interpreted according to the laws applicable to AURORA GOODS DTG LLC, without regard to conflict of law principles.

20. Contact Information

Questions about these Terms of Service may be directed to our customer support team.

Business Name: AURORA GOODS DTG LLC

Email: support@auroragolds.com

Phone Number: 877-202-4419

Business Address: 11277 Farmington Road, Van Alstyne, TX 75495, US

Support Page: Contact Aurora Golds Support