Return Window
Return requests should be made within 30 days of delivery unless a product page or special offer states otherwise.
Returns
Aurora Golds Returns, Refunds & Customer Support
Returns & Refunds
Simple, transparent return support for every Aurora Golds order.
We want every customer to shop with confidence. Review our return eligibility, refund process, exchange guidance, damaged item support, and customer service details below.
Easy Guidance Clear steps for return requests, exchanges, and order support.
Customer First We review eligible return requests with care and attention.
Support Ready Contact AURORA GOODS DTG LLC for assistance with your order.
Need return help? Review eligibility, prepare your order details, and contact support before sending any item back.
Confidence after checkout.
A premium support experience for genuine leather goods, handmade accessories, artisan products, and customer order concerns.
Return Policy Highlights
Everything customers need before requesting a return.
Please review the key points below before starting a return, exchange, or refund request. Items should be unused, undamaged, and returned with any included packaging where applicable.
Eligible Condition
Items should be unused, unworn, clean, undamaged, and returned with original packaging or accessories when possible.
Refund Review
Refunds are reviewed after the returned item is received and inspected. Approved refunds are issued to the original payment method.
Support Required
Please contact support before returning any item. Unauthorized returns may be delayed or may not be accepted.
Designed Around Trust
Returns support for artisan goods, leather products, and accessories.
Aurora Golds focuses on honest support, careful review, and clear communication so customers know what to expect.
Careful review
Eligible returns are reviewed for condition, order details, and policy requirements.
Support first
Contact us before sending your item back so we can guide the next step.
Clear outcomes
Refunds, exchanges, and replacements are handled according to eligibility and item condition.
How to request a return
To help us process your return efficiently, please follow these steps before sending any item back.
01
Contact support
Reach out with your order number, email address used at checkout, product name, and reason for return.
02
Wait for instructions
Our support team will review your request and provide next steps if your item is eligible for return.
03
Prepare the item
Pack the item securely with original packaging, tags, accessories, or documentation where applicable.
04
Inspection and refund
Once received, eligible items are inspected. Approved refunds are processed to the original payment method.
Items that may not qualify
Some items may be ineligible for return depending on condition, use, timing, customization, hygiene concerns, or final sale status.
× Used or damaged items: Products showing wear, stains, damage, odors, or missing parts may not qualify.
× Late requests: Requests made after the return window may be declined.
× Unauthorized returns: Items sent back without contacting support first may be delayed or refused.
× Final sale items: Clearance, final sale, personalized, or special items may not be returnable.
Return Eligibility
Quick reference for refunds, exchanges, and support.
Use this table as a simple guide. Final eligibility depends on order details, item condition, product type, and support review.
| Situation | May Qualify? | What To Do |
|---|---|---|
| Wrong item received | Yes, after review | Contact support with photos, order number, and product details. |
| Damaged item on arrival | Yes, after review | Contact support within 48 hours of delivery with photos of the item and packaging. |
| Changed your mind | Possibly | Contact support within the return window. Item must be unused and in eligible condition. |
| Used, worn, or damaged after delivery | Usually no | Items with signs of use, wear, stains, odor, or customer-caused damage may not qualify. |
| Final sale or personalized items | Usually no | Final sale, clearance, custom, or personalized products may not be returnable. |
Business Contact
Returns and refunds support information
For return requests, refund questions, damaged item concerns, or exchange support, customers can contact the business using the information below.
Business Name AURORA GOODS DTG LLC
Business Address 11277 Farmington Road
Van Alstyne, TX 75495
Van Alstyne, TX 75495
Phone Number 877-202-4419
Support Topic Returns, refunds, exchanges, damaged items, wrong items, order questions, and customer assistance.
Returns & Refunds FAQs
Helpful answers before starting a return.
These answers are designed to improve customer trust and reduce confusion around returns, refunds, exchanges, damaged items, and support requests.
How long do I have to request a return?
Return requests should be made within 30 days of delivery unless the product page, promotion, or checkout terms state otherwise.
Do I need to contact support before returning an item?
Yes. Please contact support before sending any item back. Unauthorized returns may be delayed, refused, or not accepted.
When will I receive my refund?
Refunds are reviewed after the returned item is received and inspected. Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to post the refund.
What if my item arrived damaged?
Contact support within 48 hours of delivery with your order number and clear photos of the item and packaging. We will review the issue and provide the next steps.
Can I exchange an item?
Exchanges may be available depending on product availability and item condition. Contact support with your order details to request assistance.
Who pays return shipping?
Return shipping costs may depend on the reason for the return. If the return is due to customer preference or incorrect information entered at checkout, the customer may be responsible for return shipping. If the item arrived damaged or incorrect, contact support for review.
Customer Confidence
Need help with a return or refund request?
Have your order number, email address, product name, and photos ready if applicable. Our support team will help review your request and guide the next step.
