Shipping policy
Shipping Policy
Last Updated: May 8, 2026
Thank you for shopping with Aurora Golds. This Shipping Policy explains our order processing, shipping timelines, tracking information, delivery expectations, and customer support details.
1. Order Processing Time
Most orders are processed within 1–3 business days after payment is confirmed.
Processing time includes order review, preparation, packing, and shipment scheduling.
Orders may take longer to process during holidays, promotional events, high-demand periods, inventory checks, or unexpected operational delays.
Business days are Monday through Friday, excluding weekends and holidays.
2. Estimated Delivery Times
Delivery times may vary depending on the destination, shipping carrier, weather, holidays, order volume, and other circumstances outside our control.
Order Processing: 1–3 business days
Your order is reviewed, prepared, packed, and scheduled for dispatch.
Domestic Shipping: 3–7 business days
Estimated transit time for standard deliveries within the United States.
Extended or Rural Areas: 5–10 business days
Some rural, remote, or extended delivery areas may require additional transit time.
Unexpected Delays: Varies
Carrier disruptions, holidays, weather, or peak shipping volume may extend delivery windows.
3. Shipping Confirmation and Tracking
Once your order has shipped, you will typically receive a shipping confirmation email with tracking information.
Tracking updates may take some time to appear after the package is handed to the shipping carrier.
If you do not receive tracking information after your order has been processed, please contact customer support with your order number.
4. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your address before submitting your order.
Customers should:
Include apartment, suite, unit, or building numbers when applicable.
Double-check the street name, city, state, and ZIP code.
Use an address where the package can be safely delivered.
Aurora Golds is not responsible for delays, failed deliveries, returned packages, or lost shipments caused by incorrect or incomplete address information provided by the customer.
5. Address Changes After Ordering
If you entered the wrong shipping address, please contact us as soon as possible.
We will do our best to help, but address changes may not be possible once an order has entered processing, packing, or shipment.
If an order is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping costs to resend the order.
6. Delayed Shipments
While we work to process and ship orders promptly, delivery delays may occur due to circumstances outside our control, including:
Carrier delays or courier disruptions.
Severe weather or natural events.
High seasonal shipping volume.
Incorrect or incomplete address information.
Holiday closures or operational delays.
If your tracking has not updated for an extended period, please contact the shipping carrier first, then reach out to Aurora Golds support if additional assistance is needed.
7. Lost, Missing, or Stolen Packages
If tracking shows that your package was delivered but you did not receive it, please first check:
Your mailbox, porch, front desk, parcel locker, or delivery area.
Household members, neighbors, building staff, or office reception.
The shipping carrier’s delivery confirmation details.
Aurora Golds is not responsible for packages that are marked delivered by the carrier but are lost, missing, stolen, or misplaced after delivery.
However, you may contact us for support, and we will review the situation where possible.
8. Returned Packages
Packages may be returned to sender due to incorrect addresses, failed delivery attempts, refusal of delivery, unclaimed packages, or carrier restrictions.
If your package is returned to us, we may contact you to confirm the shipping address.
Additional shipping charges may apply before the order can be reshipped.
9. International Shipping
If international shipping is offered, delivery times may vary depending on the destination country, customs processing, local carrier service, taxes, duties, and import regulations.
Customers are responsible for any customs duties, taxes, import fees, or local charges required by their country, unless otherwise stated at checkout.
10. Customs, Duties, and Taxes
Aurora Golds is not responsible for customs delays, import duties, taxes, brokerage fees, or local charges applied by government agencies or shipping carriers.
If a customer refuses a package due to customs fees or import charges, shipping fees and other costs may be non-refundable.
11. Order Splitting
Some orders may ship in multiple packages depending on product availability, warehouse processing, or fulfillment requirements.
If your order ships separately, tracking details may be provided for each shipment.
12. Shipping Fees
Shipping fees, if applicable, are displayed at checkout before payment is completed.
Shipping fees may vary based on destination, shipping method, product type, order value, promotions, or carrier rates.
Original shipping fees may be non-refundable unless required by law or approved by Aurora Golds support.
13. Damaged Items During Shipping
If your item arrives damaged, please contact us within 48 hours of delivery.
Include your order number and clear photos of the product, packaging, shipping label, and any visible damage.
We will review the issue and provide the next steps based on the order details and item condition.
14. Product Authenticity and Packaging
Aurora Golds does not sell counterfeit goods, clones, replicas, or falsely branded products.
Our products are genuine, unbranded, and independently sourced from artisans and small workshops.
Packaging may vary depending on the product type, shipping method, fulfillment process, or available materials.
15. Business Contact Information
For shipping questions, tracking concerns, delivery issues, or order support, customers can contact Aurora Golds using the information below.
Business Name: AURORA GOODS DTG LLC
Email: support@auroragolds.com
Phone Number: 877-202-4419
Business Address: 11277 Farmington Road, Van Alstyne, TX 75495, US
Support Page: Contact Aurora Golds Support
16. Shipping Policy Updates
Aurora Golds may update this Shipping Policy from time to time.
Updates will be posted on this page.
Continued use of our website or placing an order after updates are posted means you accept the revised policy.
